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Return Policy We guarantee 100% satisfaction. However, if you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days.* Items must be in new, resaleable condition. Clothing items must have tags attached to be returnable. All sales are final for locations outside of the United States. We do not accept returns for international shipments, including Canada. Instructions for returning items are printed on the reverse side of our packing slips. Please complete the entire form on the reverse side of the packing slip, and ship your returned merchandise back to the address provided on the packing slip. If you do not have this packing slip, please call customer service at 760-995-CORE (2673). Please reference your order number and include your request for return or exchange in the return shipment. *PLEASE BE ADVISED THAT CERTAIN ITEMS ARE NON-RETURNABLE. This includes any personalized items (including customized products), and opened (unwrapped) CDs and DVDs. If you have any questions about whether or not a particular item can be returned, please contact customer service prior to placing your order. For a refund of the purchase price, items must be returned within 30 days from the date of shipment. Item(s) must be returned in new condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure full credit. Please note that shipping charges will not be refunded for returned merchandise. PLEASE NOTE: Personalized items (including customized products) are not returnable. Undergarments, Software, and Electronic Media Products (Underwear, Bathing Suits, CD's, DVD's, CD/DVD-ROMs, Computer Games, and Software) cannot be returned after they have been tried on or opened. We ask that you do not return merchandise which is damaged, defective, or different than what you ordered. If you received the wrong item, or if the item you received is damaged or defective please call customer service at 760-995-CORE (2673). If you are returning an item for a refund, please be aware that you will be refunded for the price of the item only. Original shipping charges and return shipping charges will not be refunded. If you are returning an item for an exchange, you will not be billed additional shipping charges for the shipment of the exchange item. Please also note that if you have received a damaged or defective item, you should not return it - please call customer service at 760-995-CORE (2673). If your shipment is deemed undeliverable for any reason, it may be returned to our warehouse. You will be automatically refunded for the price of the merchandise as soon as your order is scanned back into inventory. If your item appears to have a manufacturing defect (eg: misprinted logo, hole in fabric) please call customer service at 760-995-CORE (2673). Please explain what is wrong with the item and remember to have your order number handy. We will happily replace it for you. Although we make every attempt to have items in stock, occasionally we may list inventory as backordered, indicating that the item is temporarily out of stock. When possible, we will post expected ship dates. Backordered items are typically returned to stock within 2-3 weeks. If you have an order for a backordered item which has been open for more than 3 weeks please call customer service at 760-995-CORE (2673). |